Cannot receive email (Gmail)

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#1 Fri, 02/21/2014 - 03:46
lwc5757

Cannot receive email (Gmail)

Hello,

I send our an email from my server to all of my user. I found out that hotmail user can receive my email while gmail user not able to receive my email.

Here is the /var/log/mailog

Feb 21 08:06:44 sd-55991 postfix/pickup[19620]: 820272AA057F: uid=502 from=<theprocpm@gmail.com>
Feb 21 08:06:44 sd-55991 postfix/cleanup[20956]: 820272AA057F: message-id=<20140221070644.820272AA057F@sd-55991.localdomain>
Feb 21 08:06:44 sd-55991 postfix/qmgr[19621]: 820272AA057F: from=<theprocpm@gmail.com>, size=1529, nrcpt=1 (queue active)
Feb 21 08:06:44 sd-55991 postfix/smtp[20958]: connect to gmail-smtp-in.l.google.com[2a00:1450:400c:c00::1b]:25: No route to host
Feb 21 08:06:44 sd-55991 postfix/smtp[20958]: 820272AA057F: to=<lickpute@gmail.com>, relay=gmail-smtp-in.l.google.com[173.194.78.26]:25, delay=0.74, delays=0.52/0/0.05/0.17, dsn=5.7.1, status=bounced (host gmail-smtp-in.l.google.com[173.194.78.26] said: 550-5.7.1 [62.210.180.206       7] Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail, 550-5.7.1 this message has been blocked. Please visit 550-5.7.1 http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for 550 5.7.1 more information. ja9si1913238wic.46 - gsmtp (in reply to end of DATA command))
Feb 21 08:06:44 sd-55991 postfix/cleanup[20956]: D82832AA0587: message-id=<20140221070644.D82832AA0587@sd-55991.localdomain>
Feb 21 08:06:44 sd-55991 postfix/bounce[20959]: 820272AA057F: sender non-delivery notification: D82832AA0587
Feb 21 08:06:44 sd-55991 postfix/qmgr[19621]: D82832AA0587: from=<>, size=4137, nrcpt=1 (queue active)
Feb 21 08:06:44 sd-55991 postfix/qmgr[19621]: 820272AA057F: removed
Feb 21 08:06:44 sd-55991 postfix/smtp[20958]: connect to gmail-smtp-in.l.google.com[2a00:1450:400c:c00::1b]:25: No route to host
Feb 21 08:06:46 sd-55991 postfix/smtp[20958]: D82832AA0587: to=<theprocpm@gmail.com>, relay=gmail-smtp-in.l.google.com[173.194.78.26]:25, delay=1.5, delays=0.04/0/0.04/1.5, dsn=5.7.1, status=bounced (host gmail-smtp-in.l.google.com[173.194.78.26] said: 550-5.7.1 [62.210.180.206       7] Our system has detected that this message is 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail, 550-5.7.1 this message has been blocked. Please visit 550-5.7.1 http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for 550 5.7.1 more information. ga2si1895317wic.72 - gsmtp (in reply to end of DATA command))
Feb 21 08:06:46 sd-55991 postfix/qmgr[19621]: D82832AA0587: removed
Fri, 02/21/2014 - 04:27
Locutus

Google told you the reason right there in the log:

550-5.71. Our system has detected that this message is
550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
550-5.7.1 this message has been blocked. Please visit
550-5.7.1 http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for
550 5.7.1 more information. ja9si1913238wic.46 - gsmtp

You might want to check out the provided link for details.

Fri, 02/21/2014 - 04:49
lwc5757

But I did not even receive the the email even in SPAM folder. What is the possible way to fix this?

Fri, 02/21/2014 - 09:12
andreychek

Howdy,

Yeah it looks like Google bounced the email, so it wouldn't be delivered to the recipient. However, since it bounced, the sender should have a notification that it didn't go through properly.

Google's error message is indicating that it looks like spam.

My suggestion would be to review the documentation at the link they provided, including the "Bulk Sender Guidelines" and "mail forwarding best practices" in that guide, that would help explain how to resolve that.

Also, you may want to check and see if your IP address is listed on any RBL lists, this site here can help with that:

http://www.anti-abuse.org/multi-rbl-check/

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