Empty Mailbox is Full

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#1 Tue, 10/14/2014 - 15:56

webwzrd

Empty Mailbox is Full

I know I've run into this before but can't find the answer. I have a client that was getting the "can't create user output file" message, but his mailbox has Zero emails in any folders. I can't find what's eating up 50mb of space.

#2 Wed, 10/15/2014 - 00:29

andreychek

Howdy,

Another possibility is that the Virtual Server itself could be out of space... are other users in that domain able to receive email?

-Eric

#3 Wed, 10/15/2014 - 07:25

webwzrd

Thanks Eric,

Yes other users could receive mail, plus the affected account had it's space used noted in red.

Brian

#4 Wed, 10/15/2014 - 10:18

andreychek

Howdy,

Okay, what you may need to do then is to search the filesystem for files owned by that user.

I'd probably start by going into /home/VIRTUAL_SERVER_OWNER/homes, and run:

du -sh EMAIL_USER_NAME

And just see if it shows roughly 50MB of usage.

If not, then you may need to try running this command to search the whole filesystem:

find / -user EMAIL_USER_NAME

#5 Wed, 10/15/2014 - 11:17

webwzrd

du -sh userName 52M userName

ls -l
total 56
drwx------ 2 userName.domain domain 12288 Oct 15 11:03 cur
-rw------- 1 userName.domain domain   388 Oct 15 08:17 dovecot.index
-rw------- 1 userName.domain domain 10272 Oct 15 02:00 dovecot.index.cache
-rw------- 1 userName.domain domain  5684 Oct 15 11:03 dovecot.index.log
-rw------- 1 userName.domain domain    55 Oct 15 11:03 dovecot-uidlist
-rw------- 1 userName.domain domain     8 May 14  2013 dovecot-uidvalidity
-r--r--r-- 1 userName.domain domain     0 May  2  2013 dovecot-uidvalidity.5182f7fc
drwx------ 2 userName.domain domain  4096 Oct 15 11:03 new
-rw-r--r-- 1 userName.domain domain    23 May  2  2013 subscriptions
drwx------ 2 userName.domain domain  4096 Oct 15 11:03 tmp

Directories cur, new and tmp are all empty.

#6 Wed, 10/15/2014 - 12:09

andreychek

What output do you receive if you go into /home/VIRTUAL_SERVER_OWNER/homes/USERNAME/, and run "du -sh *" in that directory?

-Eric

#7 Wed, 10/15/2014 - 14:12

webwzrd

du -sh * 49M Maildir

Okay, if I drive into the hidden directories, there is a fair amount of space being used in the .spam directory. Funny, yesterday no spam was showing up in the webmail spam folder. Now I see over 4k spam emails. Perhaps it didn't show because the account was over capacity and that seems to produce problems displaying mail.

I guess mystery solved. Thank you for your guidance.

This does lead to another question though. The system is set to keep spam for 5 days but his box has 25 days worth of spam in it. I checked a few other users from different domains and they all had 25 days of spam saved. Is there somewhere that is over riding the individual account setting to delete after 5 days?

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