Usermin after login page loading and loading

We have migrated all our mailbox to someother webmin working server. Everything was working fine since yesterday. After login to userming the page was just loading and loading and it die and never complete..

Even we tried re-login still same issue. The user mailbox size is 31G and for that particular user consuming high memory utilisation. Today after login it stopped working but for other user it is working fine. memory consumption is high for the user who is trying to login.

%MEM %CPU PID USER COMMAND %MEM 51.4 71.7 29947 heather+ /usr/share/usermin/virtual- 51.4 35.1 48.5 29978 heather+ /usr/share/usermin/mailbox/ 35.1

username heather.

Please let me know what could be the issue.

Status: 
Active

Comments

Could be caused by corrupt index files for that user.

Try SSHing in as root, cd to the user's home directory, and run :

rm .usermin/mailbox/*index*

I tried this still same issue...Is there any log which i can check... Its consuming half of the physical memory.

Hello, The problem that the page does not load happened after I made some mail preference changes as explained from the screenshot below;

Once I clicked on this preference icon, http://www.awesomescreenshot.com/image/1798212/73bbab269ac94f3a6fa8165f8...

Then you see this preference page :

http://www.awesomescreenshot.com/image/1798214/92f52fc77cd125be4de8587de...

Then after I ticked on some of the form preference field the page never reloads back, please see this screenshot: http://www.awesomescreenshot.com/image/1798228/6e31277d2533604b6a10c4ad9...

Would you know how to fix this problem?????

Thanks.

Try also running rm .usermin/mailbox/*sort* to clear any sort order configuration, which could be making the mailbox slow.

Tried that too, still same issue. Whenever try to access mailbox for user "heather" the memory consumption goes high and page dies.

%MEM %CPU PID USER COMMAND %MEM 9.3 0.3 6386 root perl assp.pl 9.3 80.3 21.8 28043 heather+ /usr/share/usermin/authenti 80.3 1.5 0.0 3595 clamav /usr/sbin/clamd 1.5 0.2 0.0 1175 bind /usr/sbin/named -u bind 0.2 0.1 1.0 29429 root lfd - child closing 0.1 0.1 0.0 489 syslog rsyslogd 0.1 0.1 0.0 10848 root /usr/sbin/spamd --create-pr 0.1 0.0 2.0 29442 postgres postgres: autovacuum worker 0.0 0.0 1.5 29439 root ps -eo pmem,pcpu,pid,user,a 0.0

Can you post the full width process list? The command that's using all the memory is being cut off..

here is process list:

USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND root 1 0.0 0.0 33544 1424 ? Ss Nov04 0:06 /sbin/init root 2 0.0 0.0 0 0 ? S Nov04 0:00 [kthreadd] root 3 0.0 0.0 0 0 ? S Nov04 0:11 [ksoftirqd/0] root 5 0.0 0.0 0 0 ? S< Nov04 0:00 [kworker/0:0H] root 7 0.1 0.0 0 0 ? S Nov04 3:54 [rcu_sched] root 8 0.0 0.0 0 0 ? S Nov04 2:22 [rcuos/0] root 9 0.0 0.0 0 0 ? S Nov04 2:20 [rcuos/1] root 10 0.0 0.0 0 0 ? S Nov04 0:00 [rcu_bh] root 11 0.0 0.0 0 0 ? S Nov04 0:00 [rcuob/0] root 12 0.0 0.0 0 0 ? S Nov04 0:00 [rcuob/1] root 13 0.0 0.0 0 0 ? S Nov04 0:18 [migration/0] root 14 0.0 0.0 0 0 ? S Nov04 0:02 [watchdog/0] root 15 0.0 0.0 0 0 ? S Nov04 0:01 [watchdog/1] root 16 0.0 0.0 0 0 ? S Nov04 0:18 [migration/1] root 17 0.0 0.0 0 0 ? S Nov04 0:13 [ksoftirqd/1] root 18 0.0 0.0 0 0 ? S Nov04 0:00 [kworker/1:0] root 19 0.0 0.0 0 0 ? S< Nov04 0:00 [kworker/1:0H] root 20 0.0 0.0 0 0 ? S< Nov04 0:00 [khelper] root 21 0.0 0.0 0 0 ? S Nov04 0:00 [kdevtmpfs] root 22 0.0 0.0 0 0 ? S< Nov04 0:00 [netns] root 23 0.0 0.0 0 0 ? S< Nov04 0:00 [writeback] root 24 0.0 0.0 0 0 ? S< Nov04 0:00 [kintegrityd] root 25 0.0 0.0 0 0 ? S< Nov04 0:00 [bioset] root 27 0.0 0.0 0 0 ? S< Nov04 0:00 [kblockd] root 28 0.0 0.0 0 0 ? S< Nov04 0:00 [ata_sff] root 29 0.0 0.0 0 0 ? S Nov04 0:00 [khubd] root 30 0.0 0.0 0 0 ? S< Nov04 0:00 [md] root 31 0.0 0.0 0 0 ? S< Nov04 0:00 [devfreq_wq] root 32 0.0 0.0 0 0 ? S Nov04 0:16 [kworker/0:1] root 33 0.0 0.0 0 0 ? S Nov04 0:00 [khungtaskd] root 34 0.5 0.0 0 0 ? S Nov04 16:43 [kswapd0] root 35 0.0 0.0 0 0 ? S< Nov04 0:00 [vmstat] root 36 0.0 0.0 0 0 ? SN Nov04 0:00 [ksmd] root 37 0.0 0.0 0 0 ? SN Nov04 0:08 [khugepaged] root 38 0.0 0.0 0 0 ? S Nov04 0:00 [fsnotify_mark] root 39 0.0 0.0 0 0 ? S Nov04 0:00 [ecryptfs-kthrea] root 40 0.0 0.0 0 0 ? S< Nov04 0:00 [crypto] root 52 0.0 0.0 0 0 ? S< Nov04 0:00 [kthrotld] root 54 0.0 0.0 0 0 ? S Nov04 0:00 [vballoon] root 55 0.0 0.0 0 0 ? S Nov04 0:00 [scsi_eh_0] root 56 0.0 0.0 0 0 ? S Nov04 0:00 [scsi_eh_1] root 58 0.0 0.0 0 0 ? S Nov04 0:15 [kworker/1:1] root 78 0.0 0.0 0 0 ? S< Nov04 0:00 [deferwq] root 79 0.0 0.0 0 0 ? S< Nov04 0:00 [charger_manager] root 134 0.0 0.0 0 0 ? S< Nov04 0:00 [kpsmoused] root 150 0.0 0.0 0 0 ? S Nov04 0:00 [kworker/0:2] root 151 0.0 0.0 0 0 ? S< Nov04 0:00 [kdmflush] root 152 0.0 0.0 0 0 ? S< Nov04 0:00 [bioset] root 157 0.0 0.0 0 0 ? S Nov04 0:45 [jbd2/sda1-8] root 158 0.0 0.0 0 0 ? S< Nov04 0:00 [ext4-rsv-conver] root 310 0.0 0.0 0 0 ? S Nov04 0:03 [jbd2/dm-0-8] root 311 0.0 0.0 0 0 ? S< Nov04 0:00 [ext4-rsv-conver] root 404 0.0 0.0 19604 76 ? S Nov04 0:00 upstart-udev-bridge --daemon root 412 0.0 0.0 51544 4 ? Ss Nov04 0:00 /lib/systemd/systemd-udevd --daemon message+ 439 0.0 0.0 39212 772 ? Ss Nov04 0:35 dbus-daemon --system --fork root 485 0.0 0.0 44232 1016 ? Ss Nov04 0:54 /lib/systemd/systemd-logind syslog 489 0.0 0.1 256224 14864 ? Ssl Nov04 0:33 rsyslogd root 539 0.0 0.0 0 0 ? S< Nov04 0:00 [ttm_swap] root 736 0.0 0.0 15928 72 ? S Nov04 0:00 upstart-file-bridge --daemon root 745 0.0 0.0 15520 36 ? S Nov04 0:00 upstart-socket-bridge --daemon root 1021 0.0 0.0 14532 8 tty4 Ss+ Nov04 0:00 /sbin/getty -8 38400 tty4 root 1024 0.0 0.0 14532 8 tty5 Ss+ Nov04 0:00 /sbin/getty -8 38400 tty5 root 1031 0.0 0.0 14532 8 tty2 Ss+ Nov04 0:00 /sbin/getty -8 38400 tty2 root 1032 0.0 0.0 14532 8 tty3 Ss+ Nov04 0:00 /sbin/getty -8 38400 tty3 root 1036 0.0 0.0 14532 8 tty6 Ss+ Nov04 0:00 /sbin/getty -8 38400 tty6 root 1067 0.0 0.0 61372 208 ? Ss Nov04 0:00 /usr/sbin/sshd -D root 1068 0.0 0.0 17768 8 ? Ss Nov04 0:00 /usr/sbin/dovecot -F -c /etc/dovecot/dovecot.conf root 1073 0.0 0.0 23648 368 ? Ss Nov04 0:01 cron daemon 1074 0.0 0.0 19132 0 ? Ss Nov04 0:00 atd root 1087 0.0 0.0 19188 364 ? Ss Nov04 0:09 /usr/sbin/irqbalance dovecot 1097 0.0 0.0 9280 0 ? S Nov04 0:00 dovecot/anvil root 1098 0.0 0.0 9408 0 ? S Nov04 0:00 dovecot/log proxy 1126 0.0 0.0 113216 2512 ? Ss Nov04 0:37 /usr/sbin/squid3 -N -YC -f /etc/squid3/squid.conf root 1131 0.0 0.0 4364 0 ? Ss Nov04 0:00 acpid -c /etc/acpi/events -s /var/run/acpid.socket proxy 1151 0.0 0.0 12668 0 ? Ss Nov04 0:00 (logfile-daemon) /var/log/squid3/access.log mysql 1154 0.0 0.0 681564 4476 ? Ssl Nov04 2:19 /usr/sbin/mysqld bind 1175 0.0 0.2 279512 23924 ? Ssl Nov04 1:05 /usr/sbin/named -u bind proxy 1182 0.0 0.0 12792 56 ? Ss Nov04 0:01 (pinger) clamav 3595 0.0 0.0 919868 1760 ? Ssl Nov04 1:02 /usr/sbin/clamd memcache 4901 0.0 0.0 325388 0 ? Sl Nov04 0:10 /usr/bin/memcached -m 64 -p 11211 -u memcache -l 127.0.0.1 root 5147 0.0 0.0 25336 312 ? Ss Nov05 0:03 /usr/lib/postfix/master postfix 5151 0.0 0.0 27600 820 ? S Nov05 0:02 qmgr -l -t fifo -u root 5156 0.2 0.0 108588 5124 ? Ss 12:33 0:17 sshd: root@pts/0
root 5179 0.0 0.0 93152 384 ? Ss Nov04 0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5 root 5181 0.0 0.0 93152 1408 ? S Nov04 0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5 root 5182 0.0 0.0 93152 1408 ? S Nov04 0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5 root 5183 0.0 0.0 93152 1408 ? S Nov04 0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5 root 5184 0.0 0.0 93152 396 ? S Nov04 0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5 root 5279 0.0 0.0 22328 4848 pts/0 Ss 12:33 0:00 -bash root 5777 0.0 0.0 0 0 ? S Nov04 0:00 [kauditd] root 6386 0.3 6.5 1515884 533720 ? Sl Nov04 9:17 perl assp.pl bacula 6532 0.0 0.0 134548 28 ? Ssl Nov04 0:00 /usr/sbin/bacula-sd -c /etc/bacula/bacula-sd.conf -u bacula -g tape root 6654 0.0 0.1 461152 8368 ? Ss Nov04 0:25 /usr/sbin/apache2 -k start root 6700 0.0 0.0 62692 36 ? Ssl Nov04 0:00 /usr/sbin/bacula-fd -c /etc/bacula/bacula-fd.conf root 6735 0.0 0.0 191836 4512 ? Sl Nov04 2:12 /usr/bin/python /usr/bin/fail2ban-server -b -s /var/run/fail2ban/fail2ban.sock -p /var/run/fail2ban/fail2ban.pid www-data 6781 0.0 0.0 461680 4904 ? S 10:29 0:00 /usr/sbin/apache2 -k start root 6823 0.0 0.0 95880 820 ? Ss Nov04 0:07 /usr/share/webmin/virtual-server/lookup-domain-daemon.pl root 6841 0.0 0.0 4356 4 ? Ss Nov04 0:00 /usr/sbin/portsentry -tcp root 6845 0.0 0.0 4356 4 ? Ss Nov04 0:00 /usr/sbin/portsentry -udp postgres 6867 0.1 0.0 246500 456 ? S Nov04 3:22 /usr/lib/postgresql/9.3/bin/postgres -D /var/lib/postgresql/9.3/main -c config_file=/etc/postgresql/9.3/main/postgresql.conf postgres 6871 0.0 0.0 246500 60 ? Ss Nov04 0:00 postgres: checkpointer process
postgres 6872 0.0 0.0 246500 128 ? Ss Nov04 0:02 postgres: writer process
postgres 6873 0.0 0.0 246500 72 ? Ss Nov04 0:01 postgres: wal writer process
postgres 6874 0.1 0.0 248088 1692 ? Ss Nov04 3:50 postgres: autovacuum launcher process
postgres 6875 0.1 0.0 103668 1712 ? Ss Nov04 3:03 postgres: stats collector process
root 6968 0.0 0.0 144004 2528 ? Ss Nov04 0:24 /usr/bin/perl /usr/share/webmin/miniserv.pl /etc/webmin/miniserv.conf root 6973 0.0 0.0 80504 8 tty1 Ss Nov04 0:00 /bin/login --
root 9321 0.0 0.0 22340 8 tty1 S+ Nov05 0:00 -bash root 9997 0.0 0.0 76984 0 ? S Nov05 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 9998 0.0 0.0 76984 0 ? S Nov05 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 10001 0.0 0.0 76984 0 ? S Nov05 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 10848 0.0 0.0 160376 1824 ? Ss Nov05 0:15 /usr/sbin/spamd --create-prefs --max-children 5 --helper-home-dir -d --pidfile=/var/run/spamd.pid root 10856 0.0 0.0 160376 1288 ? S Nov05 0:00 spamd child root 10857 0.0 0.0 160376 1284 ? S Nov05 0:00 spamd child root 11033 0.0 0.0 0 0 ? S< Nov04 0:00 [kworker/u5:2] postfix 12598 0.0 0.0 40172 736 ? S Nov05 0:00 tlsmgr -l -t unix -u -c www-data 15051 0.0 0.0 258636 2580 ? S 06:42 0:00 /usr/sbin/apache2 -k start root 15052 0.0 0.0 223188 0 ? Ssl 06:42 0:00 PassengerWatchdog root 15055 0.0 0.0 504244 0 ? Sl 06:42 0:00 PassengerHelperAgent nobody 15064 0.0 0.0 239804 36 ? Sl 06:42 0:00 PassengerLoggingAgent www-data 15071 0.0 0.0 461680 4780 ? S 06:42 0:00 /usr/sbin/apache2 -k start www-data 15072 0.0 0.0 461704 4876 ? S 06:42 0:00 /usr/sbin/apache2 -k start www-data 15073 0.0 0.0 461720 4968 ? S 06:42 0:00 /usr/sbin/apache2 -k start www-data 15074 0.0 0.0 461696 4832 ? S 06:42 0:00 /usr/sbin/apache2 -k start www-data 15075 0.0 0.0 461712 4916 ? S 06:42 0:00 /usr/sbin/apache2 -k start www-data 15434 0.0 0.0 461720 4976 ? S 06:45 0:00 /usr/sbin/apache2 -k start root 16623 0.0 0.0 76984 2688 ? Ss Nov05 0:03 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 17221 0.0 0.0 26036 1140 ? Ss Nov05 0:24 SCREEN -RD copy root 17222 0.0 0.0 61268 1244 pts/4 Ss+ Nov05 0:05 /bin/bash www-data 18076 0.0 0.0 461680 4864 ? S 06:55 0:00 /usr/sbin/apache2 -k start root 19217 0.0 0.0 71284 6688 ? Ss Nov05 1:43 lfd - sleeping root 20625 0.0 0.0 18596 0 ? S 01:43 0:00 dovecot/config postfix 22698 0.0 0.0 27400 1596 ? S 13:45 0:00 pickup -l -t fifo -u -c root 23707 0.0 0.0 0 0 ? S 13:47 0:00 [kworker/u4:1] root 27505 0.0 0.0 0 0 ? S 14:05 0:00 [kworker/u4:2] heather+ 29635 14.3 18.9 1776508 1551560 ? D 14:13 0:17 /usr/share/usermin/authentic-theme/index.cgi root 29636 0.0 0.0 77116 5576 ? S 14:13 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 29642 0.0 0.0 77116 5436 ? S 14:13 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 29643 0.0 0.0 77116 5428 ? S 14:13 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf postfix 29697 0.0 0.0 27632 2232 ? S 14:14 0:00 cleanup -z -t unix -u -c postfix 29698 0.0 0.0 27412 1888 ? S 14:14 0:00 trivial-rewrite -n rewrite -t unix -u -c heather+ 29774 36.2 18.9 1776460 1552256 ? D 14:14 0:12 /usr/share/usermin/authentic-theme/index.cgi root 29780 0.0 0.0 77116 5308 ? S 14:14 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 29781 0.1 0.0 77116 5440 ? S 14:14 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 29806 0.0 0.0 77116 5488 ? S 14:15 0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf root 29856 0.0 0.0 17160 1256 pts/0 R+ 14:15 0:00 ps -auwwx root 30834 0.0 0.0 0 0 ? S< Nov05 0:00 [kworker/u5:0]

In better format...

USER       PID %CPU %MEM    VSZ   RSS TTY      STAT START   TIME COMMAND
root         1  0.0  0.0  33544  1424 ?        Ss   Nov04   0:06 /sbin/init
root         2  0.0  0.0      0     0 ?        S    Nov04   0:00 [kthreadd]
root         3  0.0  0.0      0     0 ?        S    Nov04   0:11 [ksoftirqd/0]
root         5  0.0  0.0      0     0 ?        S<   Nov04   0:00 [kworker/0:0H]
root         7  0.1  0.0      0     0 ?        S    Nov04   3:54 [rcu_sched]
root         8  0.0  0.0      0     0 ?        S    Nov04   2:22 [rcuos/0]
root         9  0.0  0.0      0     0 ?        S    Nov04   2:20 [rcuos/1]
root        10  0.0  0.0      0     0 ?        S    Nov04   0:00 [rcu_bh]
root        11  0.0  0.0      0     0 ?        S    Nov04   0:00 [rcuob/0]
root        12  0.0  0.0      0     0 ?        S    Nov04   0:00 [rcuob/1]
root        13  0.0  0.0      0     0 ?        S    Nov04   0:18 [migration/0]
root        14  0.0  0.0      0     0 ?        S    Nov04   0:02 [watchdog/0]
root        15  0.0  0.0      0     0 ?        S    Nov04   0:01 [watchdog/1]
root        16  0.0  0.0      0     0 ?        S    Nov04   0:18 [migration/1]
root        17  0.0  0.0      0     0 ?        S    Nov04   0:13 [ksoftirqd/1]
root        18  0.0  0.0      0     0 ?        S    Nov04   0:00 [kworker/1:0]
root        19  0.0  0.0      0     0 ?        S<   Nov04   0:00 [kworker/1:0H]
root        20  0.0  0.0      0     0 ?        S<   Nov04   0:00 [khelper]
root        21  0.0  0.0      0     0 ?        S    Nov04   0:00 [kdevtmpfs]
root        22  0.0  0.0      0     0 ?        S<   Nov04   0:00 [netns]
root        23  0.0  0.0      0     0 ?        S<   Nov04   0:00 [writeback]
root        24  0.0  0.0      0     0 ?        S<   Nov04   0:00 [kintegrityd]
root        25  0.0  0.0      0     0 ?        S<   Nov04   0:00 [bioset]
root        27  0.0  0.0      0     0 ?        S<   Nov04   0:00 [kblockd]
root        28  0.0  0.0      0     0 ?        S<   Nov04   0:00 [ata_sff]
root        29  0.0  0.0      0     0 ?        S    Nov04   0:00 [khubd]
root        30  0.0  0.0      0     0 ?        S<   Nov04   0:00 [md]
root        31  0.0  0.0      0     0 ?        S<   Nov04   0:00 [devfreq_wq]
root        32  0.0  0.0      0     0 ?        S    Nov04   0:16 [kworker/0:1]
root        33  0.0  0.0      0     0 ?        S    Nov04   0:00 [khungtaskd]
root        34  0.5  0.0      0     0 ?        S    Nov04  16:43 [kswapd0]
root        35  0.0  0.0      0     0 ?        S<   Nov04   0:00 [vmstat]
root        36  0.0  0.0      0     0 ?        SN   Nov04   0:00 [ksmd]
root        37  0.0  0.0      0     0 ?        SN   Nov04   0:08 [khugepaged]
root        38  0.0  0.0      0     0 ?        S    Nov04   0:00 [fsnotify_mark]
root        39  0.0  0.0      0     0 ?        S    Nov04   0:00 [ecryptfs-kthrea]
root        40  0.0  0.0      0     0 ?        S<   Nov04   0:00 [crypto]
root        52  0.0  0.0      0     0 ?        S<   Nov04   0:00 [kthrotld]
root        54  0.0  0.0      0     0 ?        S    Nov04   0:00 [vballoon]
root        55  0.0  0.0      0     0 ?        S    Nov04   0:00 [scsi_eh_0]
root        56  0.0  0.0      0     0 ?        S    Nov04   0:00 [scsi_eh_1]
root        58  0.0  0.0      0     0 ?        S    Nov04   0:15 [kworker/1:1]
root        78  0.0  0.0      0     0 ?        S<   Nov04   0:00 [deferwq]
root        79  0.0  0.0      0     0 ?        S<   Nov04   0:00 [charger_manager]
root       134  0.0  0.0      0     0 ?        S<   Nov04   0:00 [kpsmoused]
root       150  0.0  0.0      0     0 ?        S    Nov04   0:00 [kworker/0:2]
root       151  0.0  0.0      0     0 ?        S<   Nov04   0:00 [kdmflush]
root       152  0.0  0.0      0     0 ?        S<   Nov04   0:00 [bioset]
root       157  0.0  0.0      0     0 ?        S    Nov04   0:45 [jbd2/sda1-8]
root       158  0.0  0.0      0     0 ?        S<   Nov04   0:00 [ext4-rsv-conver]
root       310  0.0  0.0      0     0 ?        S    Nov04   0:03 [jbd2/dm-0-8]
root       311  0.0  0.0      0     0 ?        S<   Nov04   0:00 [ext4-rsv-conver]
root       404  0.0  0.0  19604    76 ?        S    Nov04   0:00 upstart-udev-bridge --daemon
root       412  0.0  0.0  51544     4 ?        Ss   Nov04   0:00 /lib/systemd/systemd-udevd --daemon
message+   439  0.0  0.0  39212   772 ?        Ss   Nov04   0:35 dbus-daemon --system --fork
root       485  0.0  0.0  44232  1016 ?        Ss   Nov04   0:54 /lib/systemd/systemd-logind
syslog     489  0.0  0.1 256224 14864 ?        Ssl  Nov04   0:33 rsyslogd
root       539  0.0  0.0      0     0 ?        S<   Nov04   0:00 [ttm_swap]
root       736  0.0  0.0  15928    72 ?        S    Nov04   0:00 upstart-file-bridge --daemon
root       745  0.0  0.0  15520    36 ?        S    Nov04   0:00 upstart-socket-bridge --daemon
root      1021  0.0  0.0  14532     8 tty4     Ss+  Nov04   0:00 /sbin/getty -8 38400 tty4
root      1024  0.0  0.0  14532     8 tty5     Ss+  Nov04   0:00 /sbin/getty -8 38400 tty5
root      1031  0.0  0.0  14532     8 tty2     Ss+  Nov04   0:00 /sbin/getty -8 38400 tty2
root      1032  0.0  0.0  14532     8 tty3     Ss+  Nov04   0:00 /sbin/getty -8 38400 tty3
root      1036  0.0  0.0  14532     8 tty6     Ss+  Nov04   0:00 /sbin/getty -8 38400 tty6
root      1067  0.0  0.0  61372   208 ?        Ss   Nov04   0:00 /usr/sbin/sshd -D
root      1068  0.0  0.0  17768     8 ?        Ss   Nov04   0:00 /usr/sbin/dovecot -F -c /etc/dovecot/dovecot.conf
root      1073  0.0  0.0  23648   368 ?        Ss   Nov04   0:01 cron
daemon    1074  0.0  0.0  19132     0 ?        Ss   Nov04   0:00 atd
root      1087  0.0  0.0  19188   364 ?        Ss   Nov04   0:09 /usr/sbin/irqbalance
dovecot   1097  0.0  0.0   9280     0 ?        S    Nov04   0:00 dovecot/anvil
root      1098  0.0  0.0   9408     0 ?        S    Nov04   0:00 dovecot/log
proxy     1126  0.0  0.0 113216  2512 ?        Ss   Nov04   0:37 /usr/sbin/squid3 -N -YC -f /etc/squid3/squid.conf
root      1131  0.0  0.0   4364     0 ?        Ss   Nov04   0:00 acpid -c /etc/acpi/events -s /var/run/acpid.socket
proxy     1151  0.0  0.0  12668     0 ?        Ss   Nov04   0:00 (logfile-daemon) /var/log/squid3/access.log
mysql     1154  0.0  0.0 681564  4476 ?        Ssl  Nov04   2:19 /usr/sbin/mysqld
bind      1175  0.0  0.2 279512 23924 ?        Ssl  Nov04   1:05 /usr/sbin/named -u bind
proxy     1182  0.0  0.0  12792    56 ?        Ss   Nov04   0:01 (pinger)
clamav    3595  0.0  0.0 919868  1760 ?        Ssl  Nov04   1:02 /usr/sbin/clamd
memcache  4901  0.0  0.0 325388     0 ?        Sl   Nov04   0:10 /usr/bin/memcached -m 64 -p 11211 -u memcache -l 127.0.0.1
root      5147  0.0  0.0  25336   312 ?        Ss   Nov05   0:03 /usr/lib/postfix/master
postfix   5151  0.0  0.0  27600   820 ?        S    Nov05   0:02 qmgr -l -t fifo -u
root      5156  0.2  0.0 108588  5124 ?        Ss   12:33   0:17 sshd: root@pts/0   
root      5179  0.0  0.0  93152   384 ?        Ss   Nov04   0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5
root      5181  0.0  0.0  93152  1408 ?        S    Nov04   0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5
root      5182  0.0  0.0  93152  1408 ?        S    Nov04   0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5
root      5183  0.0  0.0  93152  1408 ?        S    Nov04   0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5
root      5184  0.0  0.0  93152   396 ?        S    Nov04   0:00 /usr/sbin/saslauthd -a pam -m /var/spool/postfix/var/run/saslauthd -r -n 5
root      5279  0.0  0.0  22328  4848 pts/0    Ss   12:33   0:00 -bash
root      5777  0.0  0.0      0     0 ?        S    Nov04   0:00 [kauditd]
root      6386  0.3  6.5 1515884 533720 ?      Sl   Nov04   9:17 perl assp.pl
bacula    6532  0.0  0.0 134548    28 ?        Ssl  Nov04   0:00 /usr/sbin/bacula-sd -c /etc/bacula/bacula-sd.conf -u bacula -g tape
root      6654  0.0  0.1 461152  8368 ?        Ss   Nov04   0:25 /usr/sbin/apache2 -k start
root      6700  0.0  0.0  62692    36 ?        Ssl  Nov04   0:00 /usr/sbin/bacula-fd -c /etc/bacula/bacula-fd.conf
root      6735  0.0  0.0 191836  4512 ?        Sl   Nov04   2:12 /usr/bin/python /usr/bin/fail2ban-server -b -s /var/run/fail2ban/fail2ban.sock -p /var/run/fail2ban/fail2ban.pid
www-data  6781  0.0  0.0 461680  4904 ?        S    10:29   0:00 /usr/sbin/apache2 -k start
root      6823  0.0  0.0  95880   820 ?        Ss   Nov04   0:07 /usr/share/webmin/virtual-server/lookup-domain-daemon.pl
root      6841  0.0  0.0   4356     4 ?        Ss   Nov04   0:00 /usr/sbin/portsentry -tcp
root      6845  0.0  0.0   4356     4 ?        Ss   Nov04   0:00 /usr/sbin/portsentry -udp
postgres  6867  0.1  0.0 246500   456 ?        S    Nov04   3:22 /usr/lib/postgresql/9.3/bin/postgres -D /var/lib/postgresql/9.3/main -c config_file=/etc/postgresql/9.3/main/postgresql.conf
postgres  6871  0.0  0.0 246500    60 ?        Ss   Nov04   0:00 postgres: checkpointer process                                                                                             
postgres  6872  0.0  0.0 246500   128 ?        Ss   Nov04   0:02 postgres: writer process                                                                                                   
postgres  6873  0.0  0.0 246500    72 ?        Ss   Nov04   0:01 postgres: wal writer process                                                                                               
postgres  6874  0.1  0.0 248088  1692 ?        Ss   Nov04   3:50 postgres: autovacuum launcher process                                                                                      
postgres  6875  0.1  0.0 103668  1712 ?        Ss   Nov04   3:03 postgres: stats collector process                                                                                          
root      6968  0.0  0.0 144004  2528 ?        Ss   Nov04   0:24 /usr/bin/perl /usr/share/webmin/miniserv.pl /etc/webmin/miniserv.conf
root      6973  0.0  0.0  80504     8 tty1     Ss   Nov04   0:00 /bin/login --    
root      9321  0.0  0.0  22340     8 tty1     S+   Nov05   0:00 -bash
root      9997  0.0  0.0  76984     0 ?        S    Nov05   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root      9998  0.0  0.0  76984     0 ?        S    Nov05   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root     10001  0.0  0.0  76984     0 ?        S    Nov05   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root     10848  0.0  0.0 160376  1824 ?        Ss   Nov05   0:15 /usr/sbin/spamd --create-prefs --max-children 5 --helper-home-dir -d --pidfile=/var/run/spamd.pid
root     10856  0.0  0.0 160376  1288 ?        S    Nov05   0:00 spamd child
root     10857  0.0  0.0 160376  1284 ?        S    Nov05   0:00 spamd child
root     11033  0.0  0.0      0     0 ?        S<   Nov04   0:00 [kworker/u5:2]
postfix  12598  0.0  0.0  40172   736 ?        S    Nov05   0:00 tlsmgr -l -t unix -u -c
www-data 15051  0.0  0.0 258636  2580 ?        S    06:42   0:00 /usr/sbin/apache2 -k start
root     15052  0.0  0.0 223188     0 ?        Ssl  06:42   0:00 PassengerWatchdog
root     15055  0.0  0.0 504244     0 ?        Sl   06:42   0:00 PassengerHelperAgent
nobody   15064  0.0  0.0 239804    36 ?        Sl   06:42   0:00 PassengerLoggingAgent
www-data 15071  0.0  0.0 461680  4780 ?        S    06:42   0:00 /usr/sbin/apache2 -k start
www-data 15072  0.0  0.0 461704  4876 ?        S    06:42   0:00 /usr/sbin/apache2 -k start
www-data 15073  0.0  0.0 461720  4968 ?        S    06:42   0:00 /usr/sbin/apache2 -k start
www-data 15074  0.0  0.0 461696  4832 ?        S    06:42   0:00 /usr/sbin/apache2 -k start
www-data 15075  0.0  0.0 461712  4916 ?        S    06:42   0:00 /usr/sbin/apache2 -k start
www-data 15434  0.0  0.0 461720  4976 ?        S    06:45   0:00 /usr/sbin/apache2 -k start
root     16623  0.0  0.0  76984  2688 ?        Ss   Nov05   0:03 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root     17221  0.0  0.0  26036  1140 ?        Ss   Nov05   0:24 SCREEN -RD copy
root     17222  0.0  0.0  61268  1244 pts/4    Ss+  Nov05   0:05 /bin/bash
www-data 18076  0.0  0.0 461680  4864 ?        S    06:55   0:00 /usr/sbin/apache2 -k start
root     19217  0.0  0.0  71284  6688 ?        Ss   Nov05   1:43 lfd - sleeping
root     20625  0.0  0.0  18596     0 ?        S    01:43   0:00 dovecot/config
postfix  22698  0.0  0.0  27400  1596 ?        S    13:45   0:00 pickup -l -t fifo -u -c
root     23707  0.0  0.0      0     0 ?        S    13:47   0:00 [kworker/u4:1]
root     27505  0.0  0.0      0     0 ?        S    14:05   0:00 [kworker/u4:2]
heather+ 29635 14.3 18.9 1776508 1551560 ?     D    14:13   0:17 /usr/share/usermin/authentic-theme/index.cgi
root     29636  0.0  0.0  77116  5576 ?        S    14:13   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root     29642  0.0  0.0  77116  5436 ?        S    14:13   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root     29643  0.0  0.0  77116  5428 ?        S    14:13   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
postfix  29697  0.0  0.0  27632  2232 ?        S    14:14   0:00 cleanup -z -t unix -u -c
postfix  29698  0.0  0.0  27412  1888 ?        S    14:14   0:00 trivial-rewrite -n rewrite -t unix -u -c
heather+ 29774 36.2 18.9 1776460 1552256 ?     D    14:14   0:12 /usr/share/usermin/authentic-theme/index.cgi
root     29780  0.0  0.0  77116  5308 ?        S    14:14   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root     29781  0.1  0.0  77116  5440 ?        S    14:14   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root     29806  0.0  0.0  77116  5488 ?        S    14:15   0:00 /usr/bin/perl /usr/share/usermin/miniserv.pl /etc/usermin/miniserv.conf
root     29856  0.0  0.0  17160  1256 pts/0    R+   14:15   0:00 ps -auwwx
root     30834  0.0  0.0      0     0 ?        S<   Nov05   0:00 [kworker/u5:0]

What if you switch to another theme for this user, like the older "Virtualmin Framed Theme" ?

That also tried but webpage shows some icons like in top "Mail and Usermin" icon which are broken and pages doesn't load completely and memory usage still goes high... Is this related to high number of mail in inbox? Actually user did some changes in Read Mail Preferences and saved from that moment problem started.

Do you happen to know what preferences changes were made?

The changes are as follow;

whitelist my sender adresses
whitelist my sender adresses Add email recipients to address book
delete spam once reported
Show message body as html
Show inline images by default
Use HTML editor for composing when replying to html messages
Show spell checking option
Enable spell checking by default
Include real name in From: address
Lookup real names when sending
Request read status notifications optionaly
Request delivery status notifications? optionly
Show unread messages count: yes
Ask for confirmation before deleting? yes
When deleting mail: Move to Trash folder
Delete spam when reporting? yes
Move mail to inbox when whitelisting? yes
Move ham to inbox when reporting? yes
Add all addressbook entries to whitelist? yes
Add email recipients to whitelist? yes
Show image attachments as thumbnails? yes
Default number of uploaded attachments 10

Can you post or attach the file .usermin/mailbox/config under the user's home directory? That will be easier for me to compare..

This has got to be a System Folder access performance problem! And this is my message post: The problem has got to be because we don't probably use of dbm (a simple database provided by perl) . Usermin webmail does not parse the mail folder file and cache the parsed result to a dbm probably as this is a huge file folder. The dbm cache eliminates the scan of an entire folder for every access, a significant benefit when dealing with a large folders. The dbm is automatically synchronized with any changes to the folder itself; the dbm update is incremental if the folder modification is done by the Open usermin webmail application itself. The dbm will however be recreated when a folder is found to have been changed by an external program.As we are facing this incredible problem with this user account aspecially I guess that usermin webmail has no appropriate cache tools, appropriate dbm and any other kind of performance webmail tool that usermin webmail is problably missing, can you please check this feature?

Here is the config .usermin/mailbox/config

perpage=20
show_body=0
arrows=0
top_buttons=1
open_mode=0
show_to=0
refresh=
wrap_width=80
check_mod=1
head_html=0
view_html=0
view_images=0
link_mode=1
auto_mark=1
html_edit=1
html_quote=0
nospell=0
send_buttons=1
wrap_compose=
spell_check=1
send_return=1
sort_addrs=1
from_in_to=1
reply_self=1
add_abook=1
no_mime=0
save_sent=1
bcc_to=
real_expand=0
force_subject=error
reply_to=x
charset=
sig_mode=0
real_name=1
fwd_mode=0
sig_file=*
def_sign=
self_crypt=1
def_crypt=0
send_dsn=2
req_dsn=2
req_del=2
date_fmt=dmy
date_tz=
reply_date=1
default_folder=
related_search=0
sent_name=
mailbox_dir=Maildir
folder_sort=1
drafts_name=
search_latest=
mailbox_recur=0
trash_name=
show_unread=2
delete_mode=1
show_delall=1
delete_warn=y
maildir_deleted=1
spam_buttons=mail
white_move=1
ham_move=1
spam_del=1
white_rec=1
ham_buttons=mail
white_book=1
def_attach=20
thumbnails=1

Do we need to instal the GDBM_File perl module ? Is SpeedyCGI installed on usermin ? Do we need to move cgi-bin/usemin/etc/sessions to a larger partition with diskquota disabled, then create a symbolic link to that new directory ? after the cgi request submission can the folder usermin may be locked by other process ? Is it due to the concurrent accesses to the folder by other mail client through the pop3/imap daemons ? Running useermin in a persistent mode,could there be some kind usermin processes locking the folder file for indexing ???? To release the lock, do we need to kill the usermin speedy_backend process ? Is there a usermin webmail-tool to find the processes holding the filelocks, and kill the processes after confirmation ? If the locks couldn't be released after killing the related processes, do we have to solve the problem in a quick and dirty way… ????

Rename the file, copy it to original name, then remove the renamed one. This would have the file a new inode and thus release all old locks ?

Installing GDBM_File shouldn't be necessary - Perl always has at least one type of DBM file supported that Usermin can use.

Would it be possible for us to login to your system to see what's happening inside usermin when it tries to list the mailbox?

I see you never could solve this usermin bug or softwware problem and chose to just not respond to me and leave it like it is, if you don't respond to client support request then where shold I send my support ticket to?????

It looks like Jamie followed up on your other ticket asking for SSH access. Take a peek at his comment here, and if you have any questions regarding how to do that let us know:

https://www.virtualmin.com/node/44167

I already gave him ssh loging from the other ticket Submitted by topstarnetwork on Mon, 11/21/2016 - 01:12

but Jamie never responded back after I had sent him those loging credentials, I keep on messaging him also from this other ticket but he never replied, could you please chedck and get back to me please, thanks

as i said usermin is causing the issue after I changed setting in prefrences. Every time I change some preferences from the prefference buton no mail data is showing anymore after my prefference change!!!

"heather" email account process is consuming more resources hence its hampering other mailbox too!!!

but it stuck in usermin process only.. not on dovecot it stuck here root@usa:~# ps -ef|grep heather heather+ 23068 22755 29 13:02 ? 00:00:17 /usr/share/usermin/virtual-server-theme/left.cgi heather+ 23069 22755 30 13:02 ? 00:00:17 /usr/share/usermin/mailbox/index.cgi heather+ 23142 22755 3 13:02 ? 00:00:01 /usr/share/usermin/virtual-server-theme/left.cgi heather+ 23143 22755 3 13:02 ? 00:00:01 /usr/share/usermin/mailbox/index.cgi this processes cosuming more resources...

I wouldn't recommend IM'ing or emailing him, the best way to contact the Virtualmin team is using the support tracker here.

My suggestion is to include the SSH login info in the other request you created.

Alternatively, if you don't wish to do that --

You could always resend the email with your credentials to Jamie, and then follow up on your other request, giving Jamie the email subject that the credentials are in.

Could you please update this ticket? This is taking ages and the problem is not solved yet, thanks.

I just logged to my usermin webmail account and see all of my mails and folder content desapeared, did you delete my files???? Please revert as soon as possible, thanks, Heather