I ordered a virtual-min license extension for my server recently, and despite paying good money the only thing on my account is the old now expired license.. and to make it worse your software is refusing to allow me to add customers for my business because "its expired" but does not allow me the option of renewing the license even when I pay for it?!
Every time I log into the system, I get the same message about the license being expired.. and that is it. As a paying customer all I have been given is just red text telling me it expired recently, with no menu options to renew, no help or anything that would allow me to put my system in a working state. Do you just not care about keeping customers? This is as important as getting a new customer, if not more so, yet all I see is an error with no thought put int how I a paying customer would feel in this situation or want to work to make it better.
My only choice was to come find this website on my own - because your software had no links to it on that error page - pay the license renew for the number of servers I wanted, and now wait for you to get back to me.. because your so called automated site does not work, what I bought has not been delivered to me, and your software does not lead me in the right direction, and from what I am seeing as a customer you simply don't care.
And yes I am losing customers, losing money, losing time I could be spending with my family because of this.