Submitted by jpastore on Sat, 07/30/2016 - 16:36
Please issue a refund on orders 27868 and 27866 Docker functionality not there. Did not redeem support instance. Please credit me the entire amount back please. Thanks
Status:
Active
Comments
Submitted by andreychek on Sat, 07/30/2016 - 17:34 Comment #1
Howdy -- no problem, I've cancelled your orders, and issued your refunds.
Thanks for giving Cloudmin a try!
Submitted by JamieCameron on Wed, 08/03/2016 - 21:23 Comment #2
Eric - are you sure that this refund went through? The customer reports that the money didn't show up yet.
Submitted by andreychek on Wed, 08/03/2016 - 21:54 Comment #3
Yeah I did put the refund in using the admin interface on our website on July 30th.
Looking at the bank account, it lists two refunds, one for $49, and the other for $6, both going through that same day, and the status is listed as "Settled".
It definitely appears to have gone through on our end, though it may take a few days to show up in the remote bank.
If it's still not showing up in a few more days, I can provide a screenshot of the transactions, which may help the bank determine where the funds are.