software.virtualmin.com and cloudmin.virtualmin.com unreachable

Submitted by sgrayban on Wed, 10/26/2016 - 02:26

Looks like your servers are down or the routing to them is down.

Related issues: 
#43166: software.virtualmin.com down.
#43136: License all of a sudden stopped working notification. How to resolve?
Status: 
Closed (fixed)

Comments

Submitted by sgrayban on Wed, 10/26/2016 - 02:36

  • 1: router1 1.028ms
  • 2: router1 0.955ms pmtu 1492
  • 2: spok-dsl-gw08.spok.qwest.net 11.129ms
  • 3: spok-agw1.inet.qwest.net 10.692ms asymm 4
  • 4: sea-brdr-02.inet.qwest.net 18.316ms asymm 6
  • 5: 63.146.26.82 18.275ms asymm 6
  • 6: ae27.cs1.sea1.us.eth.zayo.com 63.088ms asymm 13
  • 7: ae3.cs1.sjc2.us.eth.zayo.com 62.422ms asymm 12
  • 8: ae2.cs1.lax112.us.eth.zayo.com 96.037ms asymm 11
  • 9: ae3.cs1.dfw2.us.eth.zayo.com 63.081ms asymm 10
  • 10: ae27.cr1.dfw2.us.zip.zayo.com 62.588ms asymm 8
  • 11: ae9.er3.dfw2.us.zip.zayo.com 62.406ms asymm 8
  • 12: 64.124.193.221.t01263-01.above.net 63.203ms asymm 9

Submitted by sgrayban on Wed, 10/26/2016 - 02:59

Now re-checking your Cloudmin license ..
.. a problem was detected : Failed to contact licence server : Download timed out

Submitted by petertjuh on Wed, 10/26/2016 - 05:19

3  be4062.ccr21.ams04.atlas.cogentco.com (149.11.38.177)  1.542 ms  1.737 ms  1.761 ms
4  verio.fra03.atlas.cogentco.com (130.117.14.178)  0.979 ms  0.953 ms  1.105 ms
5  ae14.cr1.ams10.nl.zip.zayo.com (64.125.21.77)  1.374 ms  1.303 ms  1.262 ms
6  ae27.cs1.ams10.nl.eth.zayo.com (64.125.27.0)  112.502 ms  112.486 ms  112.578 ms
7  ae2.cs1.lhr15.uk.eth.zayo.com (64.125.29.17)  112.476 ms  112.511 ms  112.458 ms
8  ae5.cs1.dca2.us.eth.zayo.com (64.125.29.131)  112.349 ms  112.485 ms  112.458 ms
9  ae3.cs1.iah1.us.eth.zayo.com (64.125.29.49)  111.973 ms  111.981 ms  112.089 ms
10  ae5.cs1.dfw2.us.eth.zayo.com (64.125.28.99)  112.408 ms  112.375 ms  112.325 ms
11  ae27.cr1.dfw2.us.zip.zayo.com (64.125.30.181)  111.908 ms  111.842 ms  112.646 ms
12  ae9.er3.dfw2.us.zip.zayo.com (64.125.31.61)  111.896 ms  111.934 ms  111.892 ms
13  64.124.193.221.t01263-01.above.net (64.124.193.221)  111.805 ms  112.014 ms  111.955 ms
14  * * *
15  * * *

Submitted by sgrayban on Wed, 10/26/2016 - 05:22

Looks like a router died... trace is stopping at 64.124.193.221.t01263-01.above.net

Submitted by sgrayban on Wed, 10/26/2016 - 05:35

After looking more into this it looks like COREXCHANGE which hosts the domains/server is dead.

Submitted by Ivan2 on Wed, 10/26/2016 - 08:04

I see the same warning in my Cloudmin:

Now re-checking your Cloudmin license .. .. a problem was detected : Failed to contact licence server : Download timed out

and "yum update" fails with:
http://download.webmin.com/download/yum/repodata/repomd.xml: [Errno 12] Timeout on http://download.webmin.com/download/yum/repodata/repomd.xml: (28, 'connect() timed out!') Trying other mirror. http://SERIALNUMBER:LICENSEKEY@software.virtualmin.com/gpl/rhel/6/x86_64... [Errno 12] Timeout on http://SERIALNUMBER:LICENSEKEY@software.virtualmin.com/gpl/rhel/6/x86_64... (28, 'connect() timed out!') Trying other mirror. http://SERIALNUMBER:LICENSEKEY@software.virtualmin.com/gpl/universal/rep... [Errno 12] Timeout on http://SERIALNUMBER:LICENSEKEY@software.virtualmin.com/gpl/universal/rep... (28, 'connect() timed out!') Trying other mirror. No Packages marked for Update

but some of my servers managed by virtualmin display new updates and "yum update" works fine, while some fail with the error above...

Anybody knows what's up?

Submitted by andreychek on Wed, 10/26/2016 - 09:36

Sorry about that we're looking into this.

Submitted by djsxxx on Wed, 10/26/2016 - 10:29

Classic, finally get round to setting up VPS only to find I can't easily install virtualmin :(

Any ETA on a fix?

Submitted by andreychek on Wed, 10/26/2016 - 10:52

Sorry guys we hope to have this up and running soon.

Submitted by JamieCameron on Wed, 10/26/2016 - 14:55

It's back now - sorry, we had a server crash due to what looks like a drive failure.

Submitted by JamieCameron on Wed, 10/26/2016 - 14:55

Status: Active » Fixed