Pre-Sales question

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#1 Thu, 12/01/2005 - 07:58
chosts

Pre-Sales question

I want to know how it works after I purchased it.

As far as I understand, you will install it for me, right? But what should I do? Do I have to install FC4 with standard options and give you the IP address, username, and my password? Or is there something else?

Will you install it with PHP5 and MySQL5 or do I have to install all of that first and then you will install the rest?

Could you please explain the process?

Also, does it include only 1 installation? What should I do if I decided to move it to the new hardware? Will you help me at that time too? I will explain. I am testing now. If everythins works as I want it to work, then I might move it to more powerfull server and use it there. I do not mean that you will move the hosting. I do not sell hosting. I want to host a few of my own websites and that is it. I will move my websites myself.

Thank you.

Thu, 12/01/2005 - 08:48
Blueforce

Hi Igor,
I'm just a user of Virtualmin.
You can find some helpfull information here regarding installation:
http://www.virtualmin.com/support/documentation/virtualmin-quickstart/

Regarding your last question, I hade a similar question to Virtualmin Inc and here is my question and their answer:
<i>I'm setting up our new server locally on our intranet for configuration and when all is running fine I will save all settings and set up our public web server with the same configuration. Both servers have the same RedHat Fedora Core 4. Can I first install the Virtualmin on the local server for configuring and testing the and when all is running fine install Virtualmin again on the public web server. When the public server is up and running the local test server will be taken down and reformatted for other "test purposes". Same question in shorter format: Can I download the software more than one time. The software is for 50 virtual domains, can I have 30 domains on one server and 20 domains on another?</i>

<i>Each license is per-server, so it is not permitted to split it across two servers (that's why we offer varying types of licenses, with 10, 50, 250, and unlimited domains...we know that folks will be doing widely varying types of work with their virtual domains, and some will require more resources than others). It is permitted to run a test server, and then migrate your domains to a new server after testing, and there is a 30 day grace period for such migrations before the two machines get flagged by the license server. You can always download the latest version of the install.sh as often as you need to, but you should only ever have one production machine running with each license. This means that at any time, you can backup your domains, and restore them to a different machine--if for example, you run out of disk space or other resources on your original box, or if you want to switch to another OS or upgrade to a new OS version on a whole new box. We're all about flexibility.</i>

Regards
Leif Blåfors
Sweden

Thu, 12/01/2005 - 09:01
chosts

Thank you for your reply.

1. Those instructions if you are going to install it. In this case I want virtualmin support to do it for me.

2. In your case you are going to move it to different server from Intranet to Internet. In my case, this is going to be the same server (different hadrware will replace the older server) with all the same parameters including IP address and public domain name, so I do not need the second license. I think...... :)

Thank you.

Thu, 12/01/2005 - 09:07
ChrisBlackwell

Hi Igor,

I don't believe that Virtualmin offer an installation service, i've certainly not seen it mentioned anywhere.

Installing the professional version is extremeley easy if you are starting with a fresh install of one of the supported operating systems, and virtualmin support will help you should you have any problems.

Thu, 12/01/2005 - 15:21
chosts

This is what it says if you go to buy this:

"Complete Virtualmin hosting system installation and annual license for your choice of Operating System, including 10 domain licenses. Includes one premium support incident. "

It means with installation, right?

Still waiting for an answer.

Thank you.

Thu, 12/01/2005 - 15:35 (Reply to #5)
ADobkin

Igor,

I am another customer, not an official company representative.

I agree that the wording is a little unclear, but I think you are misinterpreting the intent. As Chris indicated, installation is not performed for you on your behalf, but it has been carefully packaged to make it very easy for you to do it yourself. You must download the installation script to your system after purchase and run it. Of course, if you experience problems, then I'm sure someone here would be happy to help you, and you can always use your premium support incidents (unlimited during the Early Adopter period) to request official support.

Thu, 12/01/2005 - 16:34
chosts

I am not sure about this statement. That is why I want to hear from Virtualmin support.

Could you please explain me. I had problems during non pro installation and want to be clear about help. If it is not included, how much will it be to install it for me?

I want to understand it before I purchase the product. What will I do if I stuck and cannot install it?

Thank you.

Thu, 12/01/2005 - 16:58
Joe
Joe's picture

Hi Igor and all,

Installation is performed by a script provided after purchase. I'll agree that the wording is less clear than it should be. I'll correct it. And because it was confusing, I'll stand by your interpretation of the language and install it for you, if you need help with the process. But wording has been corrected, so this isn't a standing offer for anyone who happens to want me to personally drop in on your box! I don't sign autographs either. ;-)

Contact me via email at joe at virtualmin dot com, if you do decide to purchase, and I'll perform the installation for you.

It does look like all of our competitors offer an install service for some small fee (looks like around 50 bucks). I will add such a service to our shopping cart. Given how easy the install should be (assuming nothing goes wrong--on a fresh OS install, nothing should ever go wrong), I don't think we'll sell a lot...but if folks want it, we gotta offer it.

Thanks for the heads up on the confusing language, Igor.

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Thu, 12/01/2005 - 17:09
Joe
Joe's picture

Oh, yeah, as Alan rightly pointed out, you get as many premium support incidents as you need during the Early Adopter period. This is because we expect you to need help during this period--things are not always working as they should be, and we want to know about it and help you fix it, and insure that no one ever runs into the same problem again.

This may not be the best time to come on-board the Virtualmin Professional bandwagon if you are uncomfortable with the idea of things sometimes not going as you'd expect on the first try. We are offering huge discounts (50%) and unlimited support (really hands-on, serious support--we are not going to leave you stranded with a problem, though it make take a day or two to resolve complex issues) in order to make any trouble that does arise less painful. That said, don't jump in yet if you need things to work perfectly the day you buy. For a lot of users it will, but if you are relying on it to be that simple, something is bound to go wrong.

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