Getting support

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#1 Fri, 02/03/2006 - 05:50
KevinHeatwole

Getting support

What is the best way to get support?

I opened a "Customer Issue" yesterday, but so far, no reply.

What is the expected time to get a response?

I purchased a license yesterday, installed a fresh copy of CentOS 4 x86_64, and ran the install script which aborted when it had a problem with installing some kind of key (see Customer Issue report). I'm dead in the water!

It looks to me like the install on x86_64 is broken. I can't see how I did anything wrong. Just installed a fresh copy of CentOS and did install...

Sun, 02/05/2006 - 00:29
Joe
Joe's picture

Hey Kevin,

Customer Issues is the right place to go with questions. I was just swamped when it came in. You can usually expect a response in the bug/issue trackers within 24 hours, but often less. We try to at least ping the issue to say "We're working on it" or "We've reproduced it, expect a fix in the next release" during that period. Sometimes there are simply too many things going on to fix every problem as quickly as we'd like, but I think we're getting more efficient at it as time goes on (and more serious about watching the trackers to be sure nothing is going unanswered for more than a day or two).

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Sun, 02/05/2006 - 08:00
KevinHeatwole

Thanks. I understand.

I really think you have a nice product and when it evolves a little more so it just works when installed, it will be quite a competitor to the other control panels out there.

I do think you will need to write a "Virtualmin for Dummies" guide that steps a user directly through what they need to do to set up and manage a typical server (Apache, PHP, MySQL, mail, DNS, etc.).

I'm using this experience of deploying my own server as a learning experience, so I don't mind a little digging around and tweaking to get it all working just right.