We couldn't connect to the outgoing (SMTP) server.Please check the <0w> server settings and try again.

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#1 Sat, 03/02/2019 - 04:16
Bassem

We couldn't connect to the outgoing (SMTP) server.Please check the <0w> server settings and try again.

hi, i'm new in virtualmin .. i created new user "team@wowitty.com" , i can send and receive mails normaly ..

Your mailbox has been updated successfully as follows : Email address: team@wowitty.com POP3 login: team@wowitty.com SMTP server: mail.wowitty.com POP3 server: mail.wowitty.com FTP login: Disabled

now i try to setup it on outlook with the above data but this errror appear :

We couldn't connect to the outgoing (SMTP) server.Please check the <0w> server settings and try again.

Sat, 03/02/2019 - 04:52
Welshman
Welshman's picture

Try removing the mail. from the domain or change it to smtp. Outlook seems to process things in a different way to other clients.

Chaos Reigns Within, Reflect, Repent and Reboot, Order Shall Return.

Sat, 03/02/2019 - 05:41
Bassem

i tried that but the error still appear , also i tried my samsung software (email app) , and this error appear : unable to connect to email server to verify your account information. No response from server

Sat, 03/02/2019 - 05:47
Welshman
Welshman's picture

What port are you using ( 587 ). Also try deleting the account and re-set it up again ( VM and Outlook ).

Chaos Reigns Within, Reflect, Repent and Reboot, Order Shall Return.

Sat, 03/02/2019 - 05:53
Bassem

thank you using this port (587) solve the problem .. put i don't know the reasons !!

Sat, 03/02/2019 - 06:21
Welshman
Welshman's picture

If it was port 25 your isp probably had a beef about it.

Chaos Reigns Within, Reflect, Repent and Reboot, Order Shall Return.