Not receiving E-mails on Roundcube.

I can send emails on roundcube but I cannot receive emails.

Status: 
Closed (fixed)

Comments

Ilia's picture
Submitted by Ilia on Sun, 01/19/2020 - 09:07

Hi,

We are sorry that you're having difficulties with your RoundCube installation.

RoundCube, if installed from Install Scripts page in Virtualmin, should just work indeed.

Check your server log at /var/log/mail.log, when connecting (entering your credentials) on RoundCube login screen, and hitting enter.

I can send emails on roundcube but I cannot receive emails.

We would need more information what exactly do you do and what doesn't work? Are there any error messages printed? Can you connect to your mail server via IMAP using other clients, for example a desktop client or your mobile phone?

Server log :

Jan 19 16:16:49 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=102317, secured, session=<uriEgICcrrwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:16:49 hostingandlearn dovecot: imap(mpendejirani): Logged out in=50 out=490
Jan 19 16:16:50 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=102319, secured, session=<JheUgICcsLwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:16:50 hostingandlearn dovecot: imap(mpendejirani): Logged out in=310 out=1251
Jan 19 16:27:11 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=105924, secured, session=<QJCTpYCcvLwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:27:11 hostingandlearn dovecot: imap(mpendejirani): Logged out in=82 out=667
Jan 19 16:27:12 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=105936, secured, session=<SmqlpYCcvrwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:27:12 hostingandlearn dovecot: imap(mpendejirani): Logged out in=44 out=642
Jan 19 16:27:15 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=105952, secured, session=<TKfVpYCcwLwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:27:15 hostingandlearn dovecot: imap(mpendejirani): Logged out in=50 out=490
Jan 19 16:27:16 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=105954, secured, session=<uCnlpYCcwrwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:27:16 hostingandlearn dovecot: imap(mpendejirani): Logged out in=310 out=1251
Jan 19 16:28:28 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=106408, secured, session=<v1M0qoCcxLwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:28:29 hostingandlearn dovecot: imap(mpendejirani): Logged out in=82 out=667
Jan 19 16:28:29 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=106414, secured, session=<k+tDqoCcxrwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:28:29 hostingandlearn dovecot: imap(mpendejirani): Logged out in=44 out=642
Jan 19 16:28:30 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=106426, secured, session=<n7BMqoCcyLwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:28:30 hostingandlearn dovecot: imap(mpendejirani): Logged out in=50 out=490
Jan 19 16:28:31 hostingandlearn dovecot: imap-login: Login: user=<mpendejirani>, method=PLAIN, rip=::1, lip=::1, mpid=106428, secured, session=<8QRcqoCcyrwAAAAAAAAAAAAAAAAAAAAB>
Jan 19 16:28:31 hostingandlearn dovecot: imap(mpendejirani): Logged out in=310 out=1251

The log messages above all appear to indicate things are working okay.

Are you receiving an error of some kind in RoundCube? If so, what error are you seeing?

Also, what happens when trying to retrieve emails via other clients, like a desktop client or phone, do things work as expected in that case?

I am receiving no errors on Roundcube, I am receiving emails from Roundcube on hotmail and gmails but not emails sent to Roundcube I have also set desktop email gmail not receiving also.

Error returned today: Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed.

Diagnostic information for administrators:

Generating server: AM6EUR05HT164.mail.protection.outlook.com
Receiving server: AM6EUR05HT164.eop-eur05.prod.protection.outlook.com
Total retry attempts: 2

p.gatuna@mpendejirani.org
1/20/2020 1:07:10 PM - Server at AM6EUR05HT164.eop-eur05.prod.protection.outlook.com returned '550 5.4.312 Message expired, DNS query failed(ServerFailure)'
1/20/2020 12:56:47 PM - Server at mpendejirani.org (0.0.0.0) returned '450 4.4.312 DNS query failed [Message=ServerFailure] [LastAttemptedServerName=mpendejirani.org] [AM6EUR05FT013.eop-eur05.prod.protection.outlook.com](ServerFailure)'

Original message headers:

Received: from DB8EUR05HT166.eop-eur05.prod.protection.outlook.com
(2a01:111:e400:fc0f::76) by
AM6EUR05HT164.eop-eur05.prod.protection.outlook.com (2a01:111:e400:fc11::315)
with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2644.19; Mon, 20 Jan
2020 04:38:59 +0000
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
b=NxbytSaP+q9gW/2JXSgIthlUoJ932QqYLnm/WnFHjjHTLcpqbNDOPt6XbbPnPay+NTeLFLP2XUvk9G4Q9vcmu5Oa2pagJOK48BvXx5DqR56G3p0A+/1D3oQY6VO2388D95K9ZNrrah3aVLEeZHsofK2cYhXJKlSq1lhzYUCVRGGThgpl+09ffHtelqznW+PM4EgYHLLYGgpvPSBoj64AgZvybDU2sRo7x5Km612BZB4nWDSs4AU7JkK57p44GcF9pI58hAA5lWq1de7uWzhxbbxY8vZXqk8ZLZULD9vYG36/9Lnd10LL8X+IWOmweoyoS5r0wH3NhZmwcsl0SQT5ow==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
s=arcselector9901;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
bh=NvUO3vK72ZPTCsL5/k5WLMUFMsiAdzTDMv4KiJaAdrU=;
b=P0QkwnfgoRcLrLnw3yNvlsOQ2+J8t0FlLx3J9dLzR/wKWBG9flf1ORq2ll4hGQX7MEcJF1hf9nHIt17I1sfMz0Pnhcha50neRw2r8ghAH2FyjlvnmIGeyDHgSgcVmQX5RcK7rjD/FF1Yxkl34Tia8wovSTfPSmbgWGSB57eymiUDyHXY0pMOi8+9CIZVtbTyVt4OxobdY9mFRpO9NJ/9lOAZVhKp0GiHNAvrIyA1yMJzriTyXNCt6mKOolMn6iGGj2XEp2nlaoo0lRIz/WtrDkUtLZQDzQRcfMuOy210lHLOzDrf9tg4vGP5+j6WQhu/9HoEFGRMCe3JruNgSNYADg==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;
dkim=none; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=msn.com; s=selector1;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
bh=NvUO3vK72ZPTCsL5/k5WLMUFMsiAdzTDMv4KiJaAdrU=;
b=dR4g8vle1Hx9mHwAmTwU1lAiYBKAErIJB2V95uYmKM3JY34XcNzJHmnLZdxFUef20qX6J8A7o0LLUSvDc8WRwX3fIVbcGNE36Hc+OzmWrRhcmfH2prERHH7A8ezXfXojkwoTt7jJulB1JDWmo7oj9cKrTBmcrwedMS2B3kl8TlDShlihKqcV3EWIudzSQNDAO/UTW56/+fzXS4JbvyyRhDdgbRV01BA6q/cOtXAXFSQJKaZtTaCxUfBz4uiQj3rrSgPwYls374WJRkDmm8YvtdTPEbAeCsKaAe51c4BpFzcspQbuCqM5vPMstPH/uq6/Oczd8GUWOo87SOdkxESMjw==
Received: from DB8EUR05FT016.eop-eur05.prod.protection.outlook.com
(10.233.238.54) by DB8EUR05HT166.eop-eur05.prod.protection.outlook.com
(10.233.238.76) with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.2644.19; Sun, 19 Jan
2020 13:06:45 +0000
Received: from DB6P194MB0005.EURP194.PROD.OUTLOOK.COM (10.233.238.54) by
DB8EUR05FT016.mail.protection.outlook.com (10.233.238.97) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.2644.19 via Frontend Transport; Sun, 19 Jan 2020 13:06:45 +0000
Received: from DB6P194MB0005.EURP194.PROD.OUTLOOK.COM
([fe80::4139:12be:6deb:1bce]) by DB6P194MB0005.EURP194.PROD.OUTLOOK.COM
([fe80::4139:12be:6deb:1bce%11]) with mapi id 15.20.2644.024; Sun, 19 Jan
2020 13:06:45 +0000
From: Peter Gatuna <pgatuna@msn.com>
To: Peter Gatuna <p.gatuna@mpendejirani.org>
Subject: testing
Thread-Topic: testing
Thread-Index: AQHVzslILqqf1eNcdU6DXUs7Kzij/g==
Date: Sun, 19 Jan 2020 13:06:45 +0000
Message-ID: <DB6P194MB0005CB1B9FA6DE7832F91B74BD330@DB6P194MB0005.EURP194.PROD.OUTLOOK.COM>
Accept-Language: en-GB, en-US
Content-Language: en-GB
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-incomingtopheadermarker: OriginalChecksum:5E144FB4E76EFE2AC1032DEACA234D93736D6C4464327E0F431AD77BA76F1258;UpperCasedChecksum:CBE637BFBB142CFA2304BC5D611D07E6049FD3524D1D85AA916EB640695BEBC9;SizeAsReceived:6600;Count:42
x-tmn: [TqlKuc2Xbaxz4PquHcnkBnt1jZHvIKjM]
x-ms-publictraffictype: Email
x-incomingheadercount: 42
x-eopattributedmessage: 0
x-ms-office365-filtering-correlation-id: 4552ceb6-064f-4e98-b429-08d79ce06fb1
X-MS-TrafficTypeDiagnostic: DB8EUR05HT166:|DB8EUR05HT166:|AM6EUR05HT164:|AM6EUR05HT164:|AM6EUR05HT164:|AM6EUR05HT164:
x-microsoft-antispam: BCL:0;
x-microsoft-antispam-message-info: 9/KH5/2lmOk+sRjd0m7zA7FfI0EtDPPLpYn/ZT7rV0S/A+itszFZIpizXkPMEbg9
x-ms-exchange-transport-forked: True
Content-Type: multipart/alternative;
boundary="_000_DB6P194MB0005CB1B9FA6DE7832F91B74BD330DB6P194MB0005EURP_"
MIME-Version: 1.0
X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg: 00000000-0000-0000-0000-000000000000
X-MS-Exchange-CrossTenant-Network-Message-Id: 4552ceb6-064f-4e98-b429-08d79ce06fb1
X-MS-Exchange-CrossTenant-rms-persistedconsumerorg: 00000000-0000-0000-0000-000000000000
X-MS-Exchange-CrossTenant-originalarrivaltime: 19 Jan 2020 13:06:45.5929
(UTC)
X-MS-Exchange-CrossTenant-fromentityheader: Internet
X-MS-Exchange-CrossTenant-id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-Transport-CrossTenantHeadersStamped: DB8EUR05HT166
Return-Path: pgatuna@msn.com
X-OriginatorOrg: outlook.com

It looks like that domain may have some DNS issues.

You can see a DNS report here:

https://intodns.com/mpendejirani.org

From that, it looks like there may be a problem with the nameservers.

The nameservers are setup as ns1.hostingandlearn.site and ns2.hostingandlearn.site... are those correct?

As there may be an issue with how those were setup at your domain name registrar.

If you're looking to host the nameservers on your own server, this here may help with that:

https://www.virtualmin.com/documentation/dns/faq#toc-how-do-i-setup-name...

Who can support me remotely.

Did you have any questions regarding my last comment above?

As that's where I'd recommend starting.

We try to provide all our support here in the support tracker, and don't normally log into servers... however, in this case logging into your server wouldn't help anyways since we're talking about the issue possibly being at your domain name registrar.

There's a few questions in my last comment -- based on your answers to those questions, we'll then guide you towards getting that all fixed up. But if you have any questions regarding that just let us know.

zeddenit's picture
Submitted by zeddenit on Wed, 03/18/2020 - 17:21

I have the exact same issue. Do I create a new ticket or just piggy back on this. I did check that tool and the report is here https://intodns.com/relentlesswear.ca i have pasted mail.log as well. Any assistance would be much appreciated. This is on Ubuntu 18.04LTS and only noticed the issue when we migrated a website to our hosting and I want to have access to email via roundcube

mail.log

Mar 18 17:32:29 webserver postfix/qmgr[26337]: 291A0403098: removed
Mar 18 17:32:38 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=14082, secured, session=
Mar 18 17:32:38 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:33:38 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=14583, secured, session=
Mar 18 17:33:38 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:34:38 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=15074, secured, session=
Mar 18 17:34:38 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:35:38 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=15572, secured, session=
Mar 18 17:35:38 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:36:38 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=17434, secured, session=
Mar 18 17:36:38 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:37:38 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=18053, secured, session=
Mar 18 17:37:38 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:38:38 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=18566, secured, session=
Mar 18 17:38:38 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:39:38 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=20905, secured, session=
Mar 18 17:39:38 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:40:31 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=21255, secured, session=
Mar 18 17:40:31 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=32 out=484
Mar 18 17:40:31 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=21257, secured, session=
Mar 18 17:40:31 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=44 out=586
Mar 18 17:40:32 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=21275, secured, session=
Mar 18 17:40:32 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=44 out=586
Mar 18 17:40:32 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=21277, secured, session=
Mar 18 17:40:32 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=50 out=499
Mar 18 17:40:33 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=21279, secured, session=
Mar 18 17:40:33 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=120 out=760
Mar 18 17:40:35 webserver dovecot: imap-login: Login: user=, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=21287, secured, session=
Mar 18 17:40:35 webserver dovecot: imap(info-fitnessrack.ca): Logged out in=312 out=1874
Mar 18 17:41:48 webserver postfix/pickup[5683]: 6C5E340318B: uid=33 from=
Mar 18 17:41:48 webserver postfix/cleanup[23375]: warning: connect to Milter service inet:localhost:8891: Connection refused



Mar 18 17:41:48 webserver postfix/cleanup[23375]: 6C5E340318B: message-id=
Mar 18 17:41:48 webserver postfix/qmgr[26337]: 6C5E340318B: from=, size=22263, nrcpt=1 (queue active)
Mar 18 17:41:48 webserver postfix/local[23381]: 6C5E340318B: to=, orig_to=, relay=local, delay=0.56, delays=0.04/0/0/0.52, dsn=2.0.0, status=sent (delivered to command: /usr/bin/procmail-wrapper -o -a $DOMAIN -d 
zeddenit's picture
Submitted by zeddenit on Wed, 03/18/2020 - 19:20

Hi. Was still playing around with the system and then decided to open the ports up on the router and do a little port forwarding and that seems to have done the trick and I seem to be getting email for now. Will update

Ilia's picture
Submitted by Ilia on Thu, 03/19/2020 - 07:18

Status:
Active
»
Closed (fixed)

.. and that seems to have done the trick

We are glad to hear that it's working for you now.

warning: connect to Milter service inet:localhost:8891: Connection refused

You need to fix your DKIM+Postfix issue. Have a look here.